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Online Customer Service Advisor

£20k + bonus

Online Customer Service Advisor

NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Advisor on a full time, permanent basis.

  • Full Time
  • Harrogate

Description

Online Customer Advisor, Harrogate – £20k

 

NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Advisor on a full time, permanent basis.

 

This is an EXCELLENT opportunity for someone who wants to work with a leading beauty provider, who are continuously growing with an enviable client base!

 

The role is to deliver the highest level of customer service to all customers, giving them all the support and information they need through video chat.

 

Responsibilities:

·         Book customer appointments in through Skype and video chat.

·         Handle all enquiries over video chat and phone to bring a more personal service to the customer.

·         Gain commitment from customers who are suitable, able and wanting to proceed and convert to a booked appointment, in line with company policies.

·         Handle customer information with sensitivity, in line with data protection & ensuring confidentiality at all times.

·         Provide customers with accurate information & if unsure, seek senior advice.

·         Work closely with the Administrators & Head Office Departments, such as Accounts & Bookings Department, to ensure a smooth journey for the customer.

·         Manage all customer expectations.

 

In order to be a successful candidate, you must have excellent customer service skills and previous sales experience.  You will be a proactive, confident individual who is happy to speak with customer digitally face to face.

 

Hours: Various shift hours covering the clinic opening hours (9:30am – 8pm). Including weekends and evening shifts.

In return, our client is offering £20,000 basic + excellent bonus opportunities (uncapped)

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.