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Customer Service Team Leader

£30k OTE £40k

Customer Service Team Leader

NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.

  • Full Time
  • Harrogate

Description

Customer Service Team Leader, Harrogate – £30k OTE £40k

 

NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.

 

This is an EXCELLENT opportunity for someone who wants to work with a leading beauty provider, who are continuously growing with an enviable client base!

 

Responsibilities:

Drive the team to achieve targets in line with quality assurance expectations/measures..
Continually stretch all team members to their maximum capabilities.
Meeting and exceeding business targets month on month with a view to continuous business growth.
Daily resource planning to ensure that there is cover to achieve the targets and maximise the resources.
With the guidance and input of the Quality Assurance Manager and Training and Development Manager coach, mentor and provide feedback to team members to ensure excellent standards in all consults is maintained and output targets are achieved.
Provide feedback to the team and identify individual and process improvements.
Manage the performance standards of each team member.
Effectively deal with patient issues and escalate when necessary.
Support and take a lead on the recruitment of new team members, ensuring that recruitment budgets and candidate quality are considered, and time is effectively utilised.
Assist with the training and development of new starters within the department.
To be successful, you must have the ability to encourage sales skills in others and yourself. Leadership and desire to deliver excellence is essential. You must be highly motivated and able to motivate others, with the ability to train and adapt others.

 

Hours: Full time,  Covering evening and weekend shifts.

 

In return, our client is offering a fantastic salary of £30k with OTE £40k + company benefits.

 

Want to apply and join a GREAT team?

 

Send your CV to Emma at EM Recruiting today!

To apply for this job email your details to emma@emrecruiting.co.uk.