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Customer Account Manager

£18k - £20k

Customer Account Manager

Our client, a local business with a national presence is currently looking for a Customer Account Manager to join their team on a full time, permanent basis.

  • Ripon

Description

Our client, a local business with a national presence is currently looking for a Customer Account Manager to join their team on a full time, permanent basis.

This is an EXCELLENT opportunity to join the company at a rapid growth point with no plans of slowing down!

Main duties will include:

  • Building and maintaining relationships with customer over the phone
  • Handling all customer queries and managing these to get the best outcome for customers and the business
  • Maintaining routine contact with customers to ensure they are up to date with any changes
  • Working closely with account managers and sales consultants to update customers and maintain positive working relationships
  • Escalating and resolving any issues raised by customers
  • Carrying out satisfaction surveys and reviews
  • All associated admin including keeping the CRM updated

 

Requirements:

  • Experience of working in a telephony environment
  • Excellent communication skills
  • Ability to quickly pick up product information and inform customers
  • An understanding of Microsoft Office and basic level of computer literacy

 

In return, our client is offering a salary of in between £18k – £20k, hours to be Monday – Friday 9am – 5pm. Benefits package to include 24 days holiday + bank holidays, pension scheme and onsite parking.

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.