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Customer Relations Supervisor

£25k

Customer Relations Supervisor

Our Harrogate client is currently looking to recruit Two Supervisors to join their team on a full time, permanent basis!

  • Harrogate

Description

Our Harrogate client is currently looking to recruit Two Supervisors to join their team on a full time, permanent basis!

 

You will be a customer relations expert to lead an established team to deliver brilliant customer service.

 

Your key responsibilities will include:

 

  • Provide a friendly memorable customer service experience to all customers.
  • To lead and develop the team to ensure SLA’s and accuracy levels are met.
  • Responding to all customer complaints and to delegate any complaints received to the appropriate person indicated
  • Establish strong working relationships with the external sales teams and internal departments to ensure our customers’ expectations are met or surpassed.
  • Identify any common queries/trends effecting customer service delivery and ensure solutions are created and executed in line with business plans.
  • Line management responsibilities; such as recruitment, induction, delivering training, appraisal, development and performance management of staff.

 

This is a busy and demanding role and in order to be successful you must have excellent communication and organisational skills, have a positive outlook, and be self-motivated as well as being able to motivate others. Good working knowledge of the Microsoft Office quite would be an advantage but not essential as full training will be given.

 

This is a full time, permanent role working Monday – Friday 9am – 5pm offering a salary of £25k.

 

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.