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Customer Service Advisor

£18-20k

Customer Service Advisor

Our client based in Knaresborough is currently looking to recruit TWO Customer Service Advisors to join their team! You will be working in unique, open plan offices

  • Knaresborough

Description

Our client based in Knaresborough is currently looking to recruit TWO Customer Service Advisors to join their team! You will be working in unique, open plan offices

You will be working as part of a close knit team to handle inbound enquiries from customers and process registrations. You will report into the Manager and will receive ongoing support and training from both the supervisor and the team!

Duties include:
•Handing both incoming and outbound calls from customers – working towards established benchmark KPI’s
•Calls include: in bound enquiries / follow ups/ customer service calls
•Discussing detailed products over the telephone and via email
•Listening and interpreting information given, open questioning and summarising/recapping to establish next steps
•Logging all information on internal CRM system and MS Outlook skill (email, word, excel);
•Setting up New Business accounts
•Working as part of a close and supportive team and the wider organisation

Our client is looking for someone with previous customer service/administration experience with the ability to work as part of a team and on their own initiative. You will be motivated, hardworking and have a hands-on approach with the ability to multitask. Ideally you will be a methodical, organised and numerate worker coupled with possessing high attention to detail and accuracy.

Monday to Friday 9am to 5pm with onsite parking.

In return, our client is looking to offer a salary of £18k – £20k DOE.

Interested? Email your CV to Riah at EM Recruiting TODAY!

To apply for this job email your details to riah@emrecruiting.co.uk.