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Customer Service Advisor x 2

£20k

Customer Service Advisor x 2

EXCITING opportunity to join our Manchester based client on a full time, permanent basis!

  • Manchester
  • This position has been filled

Description

EXCITING opportunity to join our Manchester based client on a full time, permanent basis!

 

Our client is recruiting for a number of Advisors to join their Customer Service team, supporting with making every step of the customer’s journey perfect, simple and stress free. You’ll be the first point of contact for customers. From making a payment to changing dates, you are there to assist customers with all their queries across multiple contact channels.

 

If you’re passionate about delivering a customer experience that is one to remember, you’re a team player and ready to work in a fast paced and challenging environment. You are just what we our client is looking for.

 

Key Responsibilities

  • Taking enquires via multiple contact channels – telephone, messaging platform, email and social media. Taking ownership of effectively dealing with customer queries and trying to resolve any issues in a confident manner.
  • Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
  • Processing customer requested amendments to their upcoming trip.
  • Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.
  • Working as part of a team as well as working independently to handle and manage workloads.
  • Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
  • Demonstrating up to date product and brand knowledge while having an in depth knowledge relating to the portfolio of products.

Knowledge, Experience and Skills

  • Experience of working in the travel industry or contact centre in a high activity inbound or outbound customer service role.
  • Experience of achieving KPI’s.
  • Ability to work well under pressure.
  • Ability to effectively prioritise, plan and organise work load.
  • Ability to resolve customer issues in a professional and empathetic manner.
  • Strong attention to detail.
  • Sound interpersonal and rapport building skills.
  • Outstanding communication skills.

 

Working hours: You will be required to work 37.5 hours on a rotation over 7 days a week.  Opening hours are Monday to Friday 08:00-18:00 and 09.00-17.00 on Saturday and Sunday.  Hybrid working – you will be based in the Manchester office 1 day a week and the remaining shifts working from home.

In return our client is offering a salary of £20k!

Interested? Please contact Emma at EM Recruiting TODAY!