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Training Team Leader

£DOE

Training Team Leader

Our client, a leader in their industry is looking to recruit a Training Team Leader on a full time, permanent basis based in Ripon.

  • Full Time
  • Ripon
  • This position has been filled

Description

Training Team Leader, Ripon

 

Our client, a leader in their industry is looking to recruit a Training Team Leader on a full time, permanent basis based in Ripon.

 

You will be reporting to the Board and working in a close-knit team in an open plan office.

 

Your duties will include:

·         Line management responsibility for training support team.

·         Dealing with Sales, licence applications and renewals, and reporting.

·         Management of the intensive diary and the salaried trainers.

·         Ownership of Training Delivery Budget – authorising claims and reporting on spend.

·         Attend management meetings.

·         Identify continuous training delivery and customer service improvements, and efficiencies.

·         Resolving escalated complaints and reviewing refund requests.

·         Primary point of contact for trainers, along with the Head of Training.

·         Producing purchase orders and sending trainee details to intensive trainers, prior to courses starting.

·         Supporting Head of Training as required.

·         Answering and resolving incoming support calls, and replying to emails in team shared account (ad hoc).

·         Monitor and manage the status of all members of the Academy.

·         Proactive, monthly communication with all trainees within the Academy.

·         Oversee monthly calculation of training sales commission payments, and submit to accounts.

 

Ideally, you will have previous team leader/management experience coupled with excellent Customer Service. You will be a string communicator and have strong organisational skills with attention to details with an ability to prioritise and forward plan.

 

In return, our client is offering an excellent salary DOE with a benefits package including; pension, 24 days holiday + stats and onsite parking.

 

Hours: Monday – Friday, 8.30am – 5.30pm

 

Interested?

 

Email your CV to Emma at EM Recruiting TODAY!