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German Speaking Customer Experience Executive

£20k - £22k + Benefits

German Speaking Customer Experience Executive

Our client based in Harrogate is currently looking for a German Speaking Customer Experience Executive to join their team!

  • Harrogate

Description

Our client based in Harrogate is currently looking for a German Speaking Customer Experience Executive to join their team!

This is an EXCELLENT opportunity to join a fun and friendly company that offer an extensive product range!

You will be working in open plan offices and contributing within a thriving Customer Experience team your role is to deliver an exceptional and consistent quality service and experience for our valued customers.

The role would suit someone who is friendly, hardworking, enthusiastic and accurate and who is able to work closely with other team members.

Fluent in both spoken and written German and ideally able to demonstrate an understanding of German customer values.

Main responsibilities

  • Working as part of the team to deliver the outstanding customer service experience through incoming and outgoing telephone calls, e-mail communication and Amazon/eBay marketplace.
  • To accept inbound calls from customers, dealing with orders, and queries regarding products, service or delivery in line with our policies.
  • Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner.
  • To understand our customer’s need and offer expert advice and provide the most appropriate solution in the most efficient manner and timescale.
  • Prepare quotes, providing accurate pricing and delivery information and follow up on quotes to complete the sale in a timely manner.
  • Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
  • To capture customer comments and ensure all suggestions are passed on to support our business.
  • To work towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team.

Our client is looking for someone with previous customer service experience either within an office environment. Ideally you will be a first-class communicator and enjoying speaking and building rapport with customers. You will be dealing with sensitive information so must be able to handle this in a professional or confident manner.

In return, our client is looking to offer a salary of £20k – £22k!

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.