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Internal Sales Executive

£20k - £25k + Commission

Internal Sales Executive

They are looking to expand their team by recruiting Internal Sales Executives to join their team!

  • Harrogate

Description

Our client is driving unique wireless gigabite technology into the UK market to B to B, B to C and Wholesale markets.

They are looking to expand their team by recruiting Internal Sales Executives to join their team!

This role will require the Operative to liaise with other internal departments in order to provide prompt and informative responses and solutions to all customer enquiries whilst also documenting all information on our software platforms.

This is a fast-paced role that will involve you working across multiple projects and customers at one time, and therefore have the ability to understand the full product services suite.  This will also include dealing with billing queries and other customer support issues with the utmost patience and professionalism at all times.

The purpose of the role is two-fold, firstly to provide timely and accurate solutions to customer queries and maintain the Service Desk. Secondly to drive the number of new subscribers into the business.

Responsibilities

It is expected that responsibilities will include but not be exclusive of any other role requirements;

  • Call out into allocate lead base to convert opportunities to subscribers.
  • Work to targets to deliver subscriber sales numbers and achieve tasks and targets set therefore some telemarketing experience is an advantage.
  • Understanding and articulating product messages to new potential customers.
  • Support and Service Desk within customer SLAs – managing customer queries and providing advice, ranging from general queries to answering more specific questions around our services, billing or any other customer enquiry.
  • Being able to make and hit a number of quality outbound calls per day and convert these to subscriber sales.
  • Ensuring resolution of any open tickets are managed in a timely and efficient manner.
  • Administration of customer data e.g. setting up new customers, password requests etc.
  • Escalation of incidents to management when necessary.
  • Dealing with all incoming enquiries as the first point of contact.
  • Working with Marketing to promote new services.
  • Working with Technical teams to promote new services.
  • Maintaining an excellent level of customer service at all times and professionalism whenever dealing with a customer.
  • Develop a good understanding of all areas of our business in relation to our product suite to ensure the ability to provide customers with excellent support both during implementation and through the life time of their contract.
  • Tracking all information into CRM and Sales platforms continually and providing reporting in relation to these outputs.

Personal Specification

  • Ideally experience working in the telecommunications industry.
  • Ability to liaise internally and externally.
  • Excellent organisational and communication skills with the ability to manage a number of different projects/tasks at any one time.
  • Highly motivated, with a pro-active approach to workload.
  • Confident and determined approach.
  • Methodical and accurate with a good attention to detail.
  • Happy to at times work to strictly deadlines and able plan work according to timescales.
  • Can work alone and use initiative but also a team player who can help and support others.

In return our client is looking to pay a salary of £20k – £25k + a commission package

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.