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Retention Manager

circa £32k

Retention Manager

Our client, a leader in their industry is currently looking to recruit a Retention Manager on a full time, permanent basis.

  • Ripon

Description

Our client, a leader in their industry is currently looking to recruit a Retention Manager on a full time, permanent basis.

 

This will be a full time office role based in their Head Office in Ripon.

 

As a Retention Manager you will play a crucial role in maintaining and enhancing satisfaction and loyalty. Your primary responsibility will be to develop and implement strategies that ensure customers are supported, engaged, and motivated, thereby reducing turnover and fostering a positive working environment.

 

Retention Manager Duties and Responsibilities

 

  • Retention Strategy Development and Implementation

Develop a comprehensive strategy to improve the retention of franchisees. Working with internal and external stakeholders to improve the offering for our instructors. Implement the strategy and programs to increase the engagement of instructors.

 

  • Support and Engagement

Working closely with the Support Team to provide an exceptional support network for franchisees. Creating and maintaining an effective communication channel with the franchisees allocated to you. Conduct regular surveys and feedback sessions to understand their needs and concerns to aid in strategy development.

 

  • Data Analysis and Reporting

Analyse franchisee turnover data to identify trends and areas of improvement with the current retention program. Prepare and provide weekly, monthly and quarterly reports to Senior Management on retention metrics.

 

  • Program Evaluation and Improvement

Continuous evaluation of the effectiveness of the retention program concerning the goals set by the business. Following the evaluation proposing and implementing enhancements to both the instructor support and retention initiatives.

 

  • Communication

Constantly review communication channels for effectiveness and accessibility. Manage and monitor our Learning Management Platform bubble communication network as well as ‘Socials’ and ensure any actions, opportunities or threats are dealt with promptly. 

Applicants that are sought after for this role should ideally have experience working within a customer service or account management role and have several or all the following skills and qualifications:

  • High professional standards and a level of proficiency when engaging with Instructors.
  • Excellent communicator with a consistently positive attitude.
  • High levels of personal motivation
  • Strong numeracy and literacy skills
  • A good understanding of Word, Excel and PowerPoint needed.
  • Enjoy team working and willing to support and contribute with other team members.
  • Strong organisation, account management and multi-tasking abilities.

In return our client will be paying a salary of circa £32k, but will be flexible for the right candidate.

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.