• Call us on: +44 (0) 1423 900 631

Temporary Administrator

£10/hour + overtime

Temporary Administrator

We are recruiting for an Administrator to join our client on a temporary basis to start immediately to work through until Christmas!

  • Ripon

Description

We are recruiting for an Administrator to join our client on a temporary basis to start immediately to work through until Christmas!

Hours will be between Monday – Friday 8am – 6pm plus one weekend day closer to Christmas!

Your weekly hourly rate will be £10/hour and overtime rate will be £15/hour!!

As a Customer Security Administrator, you will need excellent attention to detail, be able to carefully and quickly identify fraud and have a positive, can-do attitude. This role includes assisting the Consumer Operations Manager in the reporting and providing accurate management information while providing excellent customer and retailer service through effective query resolution. If you think this sounds like you, then keep reading.

Main duties include:

  • Conduct fraudulent security checks on physical and e-gift orders to minimise the Company’s exposure to fraud.
  • Resolve any fraudulent issues promptly by cancelling any gift cards or e-gifts and stopping orders from being despatched.
  • Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.
  • Authorise, investigate and evidence chargebacks we receive for suspected fraud.
  • Carry out daily sales/order activities.
  • Reporting and logging of daily sales and revenue.
  • Dealing with queries both internal and external by liaising with different departments.
  • Checking stock within the department by identifying any low stock and amending sites and systems as required.
  • Developing and maintaining a commercial awareness of the wider business and opportunities and competition outside of the company.
  • Continuous review of current processes and process improvements.
  • Reporting using a variety of bespoke and standard systems.
  • Provide cover in the event of staff shortages in other areas of the company.
  • General office administration.
  • Responsible for health and safety in your area of work.
  • Carry out other reasonable duties as required by the employer or Line Manager.

Requirements:

– Fraud prevention training is desirable, but not essential.
– GCSE’s in English and Maths at or above grade C/4 or equivalent.
– Project management training is desirable.
– Previous Administration or Customer Service role.
– System and process review improvement.
– Data inputting/reporting.
– Working in a fraud-checking environment is desirable.
– Strong computer skills – Microsoft applications and bespoke systems.
– Excellent communications skills – both verbal and written.
– Strong organisational and time management skills.
– Strong reporting and analytical skills – interpret and present data effectively.
– Meticulous attention to detail.
– Innovative.
– Hardworking and committed to the company goals.
– A positive and enthusiastic attitude.
– Able to rise to a challenge at busy times.

Interested? Email your CV to Emma at EM Recruiting TODAY!!

To apply for this job email your details to emma@emrecruiting.co.uk.