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Temporary Service Desk Analyst x 3

£11.28/hour

Temporary Service Desk Analyst x 3

They are now looking to recruit within the IT team and are recruiting for a First Line IT Service Desk Analyst. These roles will be 3-month temporary contracts!

  • Full Time
  • Wakefield

Description

EXCITING OPPORTUNITY to join our market leading client based in Wakefield has arisen!

They are now looking to recruit within the IT team and are recruiting for a First Line IT Service Desk Analyst. These roles will be 3-month temporary contracts!

As a First Line IT Service Desk Analyst, you will provide rapid and effective first line technical support to all users across the Group. You will be working with a number of applications and systems and will be required to analyse and diagnose issues to provide sound resolutions to service requests and incidents. These requests may range from basic “how to” questions to obtaining further detail in order to assist with the solving of more complex technical issues.

Key responsibilities for this role will be:

  • To provide first line support for workstations, tablets, mobiles, printers, peripherals and bespoke applications.
  • Act as the first point of contact for support requests into IT, achieving a high volume of first time fixes and escalating issues not within the First Line remit in accordance with internal process and best practice
  • Ability to support MS Office applications used within the Company, including Adobe and Antivirus software.
  • Provide basic Exchange / Active directory support (i.e. Account creations, password resets, creation of groups etc.)
  • To act as a point of contact for all phone calls and emails regarding IT issues, logging, and demonstrating ownership of such requests from receipt to conclusion.
  • To liaise with third parties where problems cannot be resolved in house and to escalate any unresolved issues.
  • Provide basic LAN/WAN/VPN support and troubleshoot basic network issues such as ADSL broadband issues.
  • The candidate will have experience of closing approx. 80-100 calls per day, and will have worked in a similarly high volume environment.

The ideal candidate will have a sense of urgency and be capable of operating in a fast paced, high- pressure environment. You will require excellent organisational skills as you must be flexible in handling multiple issues concurrently. The role will involve interacting with a range of stakeholders within the business and you must therefore have strong communication skills and telephone manner. Proficiency in all office suite applications, desktop operating systems and knowledge of networking concepts such as DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols is a must.

You will ideally have experience of working in a similar environment preferably in the retail sector, demonstrating ownership, initiative, enthusiasm and a willingness to learn is essential.

Hours will be 37.5/week in-between Monday – Sunday 8am – 8pm. You must be flexible!

Hourly rate will be £11.28/hour!

Interested? Email your CV to Emma at EM Recruiting TODAY!

To apply for this job email your details to emma@emrecruiting.co.uk.